Privacy Policy

Pampered Pets Online

Effective Date: 27/02/26
Website: www.pamperedpetsonline.co.uk

Pampered Pets Online is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or purchase products from us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pampered Pets Online (“we”, “our”, “us”) operates the website www.pamperedpetsonline.co.uk.

For the purposes of data protection law, we are the Data Controller of your personal data.

If you have any questions about this Privacy Policy or your data, please contact:

Email: accounts@pamperedpets.scot
Postal Address: Unit 2, 33 Harbour Road, Inverness, IV1 1UA.
Telephone: 01463 – 236088 opt 1

2. The Information We Collect

We may collect and process the following personal data:

Information You Provide to Us

• Full name
• Billing and delivery address
• Email address
• Telephone number
• Account login details
• Order history
• Communications sent via contact forms or email

Payment Information

Payments are processed securely via third-party payment providers. We do not store full card details on our servers.

Automatically Collected Information

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referring website
• Cookies and tracking data

3. How We Use Your Information

We use your personal data to:

• Process and fulfil orders
• Deliver products to you
• Manage your account
• Respond to enquiries
• Provide customer support
• Send order confirmations and delivery updates
• Improve our website and customer experience
• Comply with legal obligations
• Prevent fraud and ensure website security

Where you have opted in, we may also send marketing communications about new products, offers and promotions. You may unsubscribe at any time.

4. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to fulfil orders and manage your account
• Legal obligation – to comply with tax, accounting and regulatory requirements
• Legitimate interests – to improve our services and prevent fraud
• Consent – where you opt in to marketing communications

5. Sharing Your Information

We only share your data where necessary and with trusted third parties, including:

• Payment providers
• Delivery and courier services
• IT and website hosting providers
• Email marketing platforms (where consent has been given)
• Professional advisers (accountants, legal advisers)

All third parties are required to process your data securely and in accordance with data protection law.

We do not sell your personal data.

6. Data Retention

We retain personal data only for as long as necessary:

• Order and transaction records are retained for accounting and tax purposes (typically 6 years in the UK).
• Marketing data is retained until you withdraw consent.
• Customer account data is retained until you request deletion or your account is inactive for a prolonged period.

7. Cookies

Our website uses cookies to:

• Enable website functionality
• Improve performance
• Analyse visitor behaviour
• Support marketing and advertising

You can control cookies through your browser settings. For detailed information, please refer to our Cookie Policy.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• SSL encryption
• Secure hosting environments
• Restricted access to personal data
• Regular system updates and security monitoring

While we take reasonable steps to protect your information, no system is completely secure.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party websites.

11. International Transfers

Where third-party service providers are based outside the UK, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.