Have a question about your order, delivery, or our products?
We’ve answered the most common queries from our customers below.
If you still need help, our friendly team is always here to assist.
If you can’t find what you’re looking for, our customer service team would love to help.
Call us, email us, or use our contact form and we’ll get back to you quickly.
We currently deliver across the UK, with fast, reliable service to the Scottish Highlands, Islands, and mainland UK.
Standard delivery takes 2–5 working days. Express options are available at checkout.
Royal Mail weight based delivery service.
Yes! Once your order has shipped, you’ll receive a tracking link via email.
You can return any unopened item within 28 days of purchase for a full refund or exchange.
Please contact our customer service team via info@pamperedpets.co.uk to arrange your return or exchange.
For hygiene reasons, opened food cannot be returned.
Yes! Every recipe in the Highland Hounds range is veterinary approved, ensuring it meets the highest nutritional standards for canine health.
Absolutely. We offer grain-free and hypoallergenic options designed for dogs with dietary sensitivities.
All recipes are proudly made in the UK, using human-grade ingredients and sustainable production practices.
Inverness: Unit 2, 33 Harbour Rd, Inverness IV1 1UA
Aviemore: Business Park, 3A Myrtlefield, Aviemore PH22 1SB
Nairn: 8 Harbour St, Nairn IV12 4NU
Yes! Our knowledgeable team can help with everything from harness fittings to nutrition recommendations.
All recipes are proudly made in the UK, using human-grade ingredients and sustainable production practices.
Inverness: Monday to Saturday 9am – 6pm & Sunday 10am – 4.30pm
Aviemore: Open Monday to Saturday 10am – 5pm
Nairn: Closed Sunday & Monday’s open Tuesday to Saturday 10am – 5pm
