Terms & Conditions
Pampered Pets Online
Effective Date: 27/02/26
Website: www.pamperedpetsonline.co.uk
These Terms & Conditions govern your use of this website and the purchase of products from Pampered Pets Online. By accessing this website or placing an order, you agree to be bound by these terms.
If you do not agree, please do not use the website.
1. About Us
Pampered Pets Online (“we”, “us”, “our”) operates the website www.pamperedpetsonline.co.uk.
Registered Business Name: Pampered Pets (Scotland) Ltd
Registered Address: Unit2, 33 Harbour Road, Inverness. IV1 1UA
Email: Accounts@pamperedpets.scot
Telephone: 01463 – 236088 option 1
We sell pet products online via our WooCommerce eCommerce platform.
2. Use of the Website
You agree:
To use this website only for lawful purposes
Not to misuse the website or introduce malicious software
Not to attempt unauthorised access to our systems
To provide accurate information when placing orders
We reserve the right to suspend or terminate access if misuse is suspected.
3. Products
We make every effort to ensure product descriptions, specifications and pricing are accurate. However:
Images are for illustrative purposes only
Packaging may vary
Colours may differ slightly due to screen settings
Specifications may change without notice
All products are subject to availability.
We reserve the right to withdraw products at any time.
4. Orders & Contract Formation (WooCommerce Process)
When you place an order:
You will receive an automated order confirmation email.
This confirmation acknowledges receipt of your order but does not constitute acceptance.
A legally binding contract is formed when we dispatch your goods.
We reserve the right to refuse or cancel any order, including where:
Payment is not authorised
Pricing errors have occurred
The product is unavailable
Fraud is suspected
If an order is cancelled, you will be refunded in full.
5. Pricing & Payment
All prices are displayed in GBP (£).
Prices include VAT where applicable.
Delivery charges are calculated at checkout.
We accept secure payment via WooCommerce-supported payment gateways (e.g. card payments, PayPal or other listed providers). We do not store full payment card details.
We reserve the right to amend pricing at any time without notice.
6. Delivery
We aim to dispatch orders within the timeframe stated on the website.
Delivery times are estimates and not guaranteed.
Risk in the goods passes to you upon delivery.
Ownership of goods passes once full payment has been received.
If your order has not arrived within a reasonable time, please contact us.
7. Cancellations (Consumer Contracts Regulations 2013)
If you are a UK consumer, you have the right to cancel your order within 14 days of receiving your goods.
To cancel, you must notify us in writing via email.
You then have 14 days to return the goods.
Refunds will be processed within 14 days of receiving the returned goods.
You are responsible for return postage unless the item is faulty or incorrect.
Exceptions apply to:
Perishable goods
Personalised items
Sealed goods not suitable for return once opened (for hygiene reasons)
8. Returns & Faulty Goods
Under the Consumer Rights Act 2015, goods must be:
As described
Of satisfactory quality
Fit for purpose
If a product is faulty, damaged or incorrect, please contact us within 30 days.
You may be entitled to:
A repair
A replacement
A refund
After 30 days, we may offer repair or replacement in accordance with statutory rights.
9. Pet Safety Disclaimer
All products must be used in accordance with manufacturer instructions.
Pets should be supervised when using toys, treats or accessories.
We are not responsible for misuse of products or failure to supervise pets.
If your pet has specific dietary or medical conditions, consult a qualified veterinary professional before introducing new products.
10. Account Registration
If you create an account:
You are responsible for maintaining confidentiality of login details
You agree to provide accurate and current information
We reserve the right to suspend accounts where misuse is suspected
11. Intellectual Property
All content on this website, including:
Logos
Branding
Product descriptions
Images
Website design
is the property of Pampered Pets Online or its licensors.
You may not copy, reproduce or distribute content without written permission.
12. Limitation of Liability
Nothing in these Terms limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any rights under UK consumer law
To the fullest extent permitted by law, we are not liable for:
Indirect or consequential loss
Loss of profits
Business interruption
Our total liability shall not exceed the value of the goods purchased.
13. Privacy
Your personal information is processed in accordance with our Privacy Policy, available on this website.
14. Third-Party Links
This website may contain links to third-party websites. We are not responsible for their content or privacy practices.
15. Force Majeure
We are not liable for failure to perform obligations where such failure results from events beyond our reasonable control, including but not limited to:
Natural disasters
Strikes
Supply chain disruption
Government restrictions
16. Governing Law
These Terms & Conditions are governed by the laws of Scotland.
Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
17. Changes to These Terms
We reserve the right to update these Terms at any time.
The latest version will always be available on this website.